Transparency in Tracking & Cookies

Cookie Policy

This Cookie Policy explains how DineFlix Restaurant CRM, operated by Bizflix Global Limited, uses cookies and similar tracking technologies on our website (dineflix.co.uk) and CRM platform (crm.dineflix.co.uk).

Last Updated: March 14, 2026
UK GDPR & PECR Aligned

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work efficiently, to provide a better browsing experience, and to give website owners information about how their site is being used.

Alongside cookies, we may also use similar technologies such as web beacons, pixel tags, local storage, and session storage. This policy covers all of these technologies collectively referred to as "cookies".

Stored on Your Device

Cookies are saved to your browser or device storage, not on our servers.

Sent With Each Request

Your browser automatically sends cookie data back to our servers with each page request.

You Can Delete Them

You can clear cookies at any time through your browser settings without loss of core functionality.

2. Why We Use Cookies

DineFlix uses cookies on the marketing website (dineflix.co.uk) and the CRM application (crm.dineflix.co.uk) for the following purposes:

Essential Operations

Keeping you logged in, remembering your session, protecting against cross-site request forgery (CSRF), and ensuring the platform works correctly.

Performance & Analytics

Understanding how visitors interact with our website so we can improve page speed, fix errors, and enhance the overall experience.

Personalisation & Preferences

Remembering your language, display preferences, and interface settings so you don't have to reconfigure them on every visit.

Marketing & Advertising

Measuring the effectiveness of our marketing campaigns and, where you have consented, serving relevant adverts on third-party platforms.

3. Types of Cookies We Use

Strictly Necessary Cookies

Always Active — No Consent Required

These cookies are essential for the website and platform to function. Without them you cannot log in, navigate securely, or complete transactions. They do not store personally identifiable information.

  • Authentication and session management (keeping you signed in)
  • CSRF protection tokens (security)
  • Load balancing and server routing
  • Cookie consent preference storage

Performance & Analytics Cookies

Requires Consent (UK GDPR)

These cookies collect anonymous information about how visitors use our site — which pages are visited most often, how long users spend on pages, and where they arrive from. This helps us improve the site.

  • Page view and session tracking
  • Bounce rate and time-on-page metrics
  • Traffic source attribution (e.g. organic search, referral)
  • Feature usage analytics within the CRM platform

Functional & Preference Cookies

Requires Consent (UK GDPR)

These cookies enable enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages.

  • Language and locale preferences
  • Dashboard layout and display settings
  • Live chat session continuity
  • Embedded video and map preferences

Marketing & Targeting Cookies

Requires Consent (UK GDPR)

These cookies are set through our site by advertising partners. They may be used to build a profile of your interests and show you relevant adverts on other sites. They do not directly store personal information.

  • Conversion tracking for advertising campaigns
  • Remarketing audience list building
  • Social media pixel tracking (when enabled)
  • A/B and multivariate testing

4. Specific Cookies We Use

The table below lists the main cookies set on dineflix.co.uk and crm.dineflix.co.uk.

Cookie Name Provider Purpose Category Duration
dineflix_session DineFlix Maintains authenticated user session Necessary Session
csrf_token DineFlix Cross-site request forgery protection Necessary Session
cookie_consent DineFlix Stores your cookie consent preferences Necessary 12 months
_ga Google Analytics Distinguishes unique visitors Analytics 2 years
_ga_* Google Analytics Maintains session state for GA4 Analytics 2 years
_gid Google Analytics Distinguishes users (24-hour window) Analytics 24 hours
df_prefs DineFlix Stores UI preferences (language, layout) Functional 12 months
intercom-* Intercom Live chat session continuity Functional 9 months
_fbp Meta (Facebook) Facebook pixel — ad conversion tracking Marketing 3 months
_gcl_au Google Ads Google Ads conversion tracking Marketing 3 months

This table reflects the cookies in use as of the date above. It is updated periodically. Third-party cookies may change at any time by their respective providers.

5. Third-Party Cookies

Some cookies on our website are set by third-party services we use to enhance functionality and measure performance. These third parties may use the information they collect in accordance with their own privacy policies. We do not control these cookies.

Google Analytics

Used for aggregate website analytics. Data is anonymised where possible and governed by Google's privacy policy.

Google Privacy Policy

Google Ads

Measures conversions from Google Ads campaigns and powers remarketing to previous visitors.

Google Privacy Policy

Meta (Facebook) Pixel

Tracks ad effectiveness and enables remarketing audiences on Facebook and Instagram. Only active with your consent.

Meta Privacy Policy

Intercom

Powers in-app live chat and help messaging. Intercom may set cookies to maintain chat session continuity.

Intercom Privacy Policy

6. Cookie Duration

Session Cookies

These cookies exist only for the duration of your browser session. They are automatically deleted when you close your browser tab or window. Used primarily for authentication and security tokens.

Persistent Cookies

These cookies remain on your device for a set period (from 24 hours to 2 years depending on the cookie). They are used for preferences, analytics, and marketing. You can delete them at any time via browser settings.

7. How to Control & Manage Cookies

You have several options to control or limit how we and our partners use cookies. Note that disabling certain cookies may affect your ability to use some features of the DineFlix platform.

Browser Settings

Most browsers allow you to view, manage, block, and delete cookies through their settings. Click the relevant link below for your browser:

Third-Party Opt-Out Links

You can opt out of specific third-party tracking services using the links below:

Impact of Disabling Cookies

Blocking strictly necessary cookies will prevent you from logging into the DineFlix CRM platform. Blocking preference cookies may mean your settings are not saved between sessions.

9. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in technology, or changes in legal requirements. The "Last Updated" date at the top of this page will always reflect when the most recent changes were made.

We encourage you to review this policy periodically. For significant changes, we will provide notice via email (to registered users) or a prominent banner on the website.

10. Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us:

Data Controller

Bizflix Global Limited
Suite: 39, Podium, 85, Ealing Cross,
Ealing, London, W5 5BW
United Kingdom

Privacy Enquiries

Email: privacy@dineflix.co.uk
General: support@dineflix.com
Phone: +44 7472 408683

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