This Privacy Policy explains how DineFlix Restaurant CRM, operated by Bizflix Global Limited, collects and processes data for restaurants, including communications through the WhatsApp Business API.
DineFlix Restaurant CRM is operated by Bizflix Global Limited and made available through https://dineflix.co.uk and https://crm.dineflix.co.uk.
For restaurant guest/customer data, the restaurant using DineFlix is typically the Data Controller. DineFlix acts as a Data Processor and processes such data only on the restaurant's documented instructions.
For account administration, billing, product analytics, security logging, and platform operations, Bizflix Global Limited acts as a Data Controller.
DineFlix does not sell personal data to third parties.
DineFlix enables restaurants to send WhatsApp messages only to users who have provided valid opt-in consent under applicable laws and WhatsApp policy requirements.
Message content and metadata may be processed by Meta/WhatsApp and authorized messaging infrastructure partners according to their own terms and privacy policies.
DineFlix does not permit spam, unlawfully sourced contacts, or prohibited messaging categories under WhatsApp Business policy.
We never sell, rent, or trade personal information or restaurant customer data to third parties.
We use vetted processors and subprocessors for:
For restaurant customer data, DineFlix processes data on behalf of and under instructions from each restaurant controller.
We may disclose information where legally required or in connection with merger, acquisition, or restructuring, subject to lawful safeguards.
We maintain technical and organizational measures designed to protect confidentiality, integrity, and availability of personal data.
Encryption in transit and at rest where applicable.
Role-based access and authentication controls.
Security and operational monitoring with audit logs.
Automated backups and recovery procedures.
Procedures for triage, remediation, and notifications.
Practices aligned with GDPR and SaaS data standards.
You may have rights to access, correction, deletion, portability, objection, restriction, and consent withdrawal.
If you are a restaurant customer, contact the restaurant first, since it is usually the data controller. DineFlix will assist controllers in handling deletion requests.
Submit requests to support@dineflix.com. We generally respond within 30 days, subject to identity verification and legal requirements.
Users may opt out of promotional messaging at any time through available unsubscribe methods, including WhatsApp opt-out instructions where supported.
For privacy questions, compliance requests, or data deletion support, contact:
Parent Company: Bizflix Global Limited
Location: United Kingdom
Platform: DineFlix Restaurant CRM