Terms of Service

Introduction

Welcome to DineFlix. These Terms of Service ("Terms") govern your use of the DineFlix website, mobile application, and related services (collectively, the "Service") operated by DineFlix Ltd, a company incorporated in England and Wales ("Company," "we," "our," or "us").

Our Service provides restaurant customer relationship management (CRM) software and related tools to help restaurants manage their customer relationships, reservations, marketing, and operations.

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

1. Acceptance of Terms

Agreement to Terms

By accessing and using the Service, you accept and agree to be bound by the terms and provision of this agreement. Additionally, when using this Service's particular services, you shall be subject to any posted guidelines or rules applicable to such services.

You must be at least 18 years old to use this Service
You must have the legal authority to enter into this agreement
If you are using the Service on behalf of a business, you represent that you have authority to bind that business

Important Notice

These Terms may be updated from time to time. We will notify you of any material changes via email or through the Service. Your continued use of the Service after such changes constitutes acceptance of the new Terms.

2. Service Description

DineFlix provides a cloud-based restaurant CRM platform that includes various tools and features to help restaurants manage their operations and customer relationships.

Core Features

Customer database management
Reservation and booking system
Marketing automation tools
Analytics and reporting

AI-Powered Features

AI image generation
Intelligent menu creation
Personalized recommendations
Predictive analytics

Service Availability

We strive to maintain high service availability, but we do not guarantee that the Service will be available at all times. The Service may be temporarily unavailable due to:

• Scheduled maintenance and updates
• Technical issues or system failures
• Force majeure events beyond our control
• Security incidents requiring immediate attention

3. User Accounts and Registration

Account Creation

To access certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during registration.

Personal Information

Provide accurate contact details and business information

Secure Password

Create a strong password and keep it confidential

Account Security

You are responsible for maintaining account security

Account Responsibilities

• Maintain the confidentiality of your login credentials
• Notify us immediately of any unauthorized access
• Update your information to keep it current and accurate
• Use the account only for legitimate business purposes

Account Restrictions

• One account per business entity
• No sharing of login credentials
• No creating multiple accounts to circumvent limits
• No automated account creation

4. Payment Terms and Billing

Subscription Plans

DineFlix offers various subscription plans with different features and pricing. You can view current pricing on our pricing page.

Billing Cycles

• Monthly billing: Charged monthly in advance
• Annual billing: Charged yearly in advance
• Free trial: 14 days, no credit card required
• Automatic renewal unless cancelled

Payment Methods

• Major credit cards (Visa, MasterCard, Amex)
• PayPal for personal accounts
• Bank transfer for annual plans
• All payments processed securely

Fees and Charges

• No setup or activation fees
• Pricing excludes applicable taxes
• Additional usage fees may apply
• Refunds subject to our refund policy

Plan Changes

• Upgrade anytime with immediate access
• Downgrade takes effect next billing cycle
• Prorated charges for mid-cycle upgrades
• No refunds for downgrades

Late Payments and Suspension

If payment is not received within 7 days of the due date:

• Your account may be suspended
• Access to the Service will be limited
• Data will be retained for 30 days
• Late fees may apply as permitted by law

5. Prohibited Uses and Conduct

You may not use the Service for any unlawful purpose or to solicit others to perform unlawful acts. The following uses are specifically prohibited:

Illegal Activities

• Violating any applicable laws or regulations
• Infringing on intellectual property rights
• Transmitting malicious code or viruses
• Engaging in fraudulent activities
• Harassing or threatening other users

Spam and Abuse

• Sending unsolicited commercial messages
• Creating fake or misleading accounts
• Attempting to gain unauthorized access
• Overloading or disrupting our systems
• Scraping or harvesting user data

Security Violations

• Attempting to hack or compromise security
• Reverse engineering our software
• Bypassing usage limitations
• Sharing account credentials
• Interfering with other users' access

Content Violations

• Uploading copyrighted material without permission
• Posting inappropriate or offensive content
• Impersonating others or misrepresenting identity
• Distributing malware or harmful content
• Violating privacy of others

Enforcement

We reserve the right to investigate and take appropriate action against users who violate these terms, including suspension or termination of accounts, removal of content, and cooperation with law enforcement authorities.

6. Intellectual Property Rights

Our Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of DineFlix Ltd and its licensors. The Service is protected by copyright, trademark, and other laws.

Software code and algorithms
User interface design and graphics
Trademarks and brand elements
Documentation and content

Your Content Rights

You retain ownership of any content you upload or create using our Service, including:

• Customer data and information
• Restaurant menus and descriptions
• Marketing materials and images
• Business information and settings

License to Use

By using our Service, you grant us a limited license to:

• Store and process your content
• Display content as part of the Service
• Make backups for security purposes
• Analyze data to improve our Service

7. Termination

Termination by You

• Cancel your subscription anytime
• Access continues until end of billing period
• Export your data before termination
• No refunds for unused time

Termination by Us

• Violation of these Terms
• Non-payment of fees
• Illegal or harmful activities
• At our discretion with notice

Data Retention After Termination

Upon termination of your account:

• Your data will be retained for 30 days for potential account reactivation
• After 30 days, all data will be permanently deleted
• You can request immediate data deletion by contacting support
• We may retain some information as required by law

8. Disclaimers and Limitation of Liability

Service Disclaimer

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. DINEFLIX MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SERVICE OR THE INFORMATION, CONTENT, OR MATERIALS INCLUDED THEREIN.

We do not warrant that the Service will be uninterrupted, error-free, or completely secure. Your use of the Service is at your own risk.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DINEFLIX SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, OR OTHER INTANGIBLE LOSSES.

Our total liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the amount paid by you to DineFlix in the 12 months preceding the claim.

9. Governing Law and Dispute Resolution

Applicable Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Dispute Resolution

We encourage you to contact us first to resolve any disputes informally. If we cannot resolve a dispute informally:

1. You agree to first attempt to resolve the dispute through mediation
2. If mediation fails, disputes will be resolved through binding arbitration
3. Arbitration will be conducted in London, England
4. The courts of England and Wales shall have exclusive jurisdiction

10. Miscellaneous Provisions

Entire Agreement

These Terms constitute the entire agreement between you and DineFlix regarding the Service.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force.

Waiver

No waiver of any term will be deemed a further or continuing waiver of such term or any other term.

Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms at any time.

11. Contact Information

If you have any questions about these Terms of Service, please contact us:

Legal Department

support@dineflix.com

+44 7472 408683

Registered Address

DineFlix Ltd
Suite: 39, Podium, 85, Ealing Cross,
Ealing, London, W5 5BW
United Kingdom

Company Registration Number: 12345678 | VAT Number: GB123456789

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